HCM- Operation Manager

 Công ty: Leroy Merlin Vietnam
 Địa điểm làm việc: Ho Chi Minh
 Số lượng tuyển dụng: 1 vị trí
 Lương: Negotiable
 Trình độ: Manager
 Vai trò: Operations
 Kỹ năng: Operations – 5Building – 5Management – 5Creativity – 5Negotiation – 5Communications – 5Construction – 5
 Ngành nghề: Civil/Construction
 Ngôn ngữ: English – 2

 Mô tả công việc

In this role, you will ensure that our customers are 100% satisfied with our repair and installation services. You will work closely with our Operations Director.

– Your contribution — on customer side

+ Support customers on their technical queries

– when passing new orders, during job performance, after-sales

+ Help schedule jobs at customers’ homes, coordinate with building management

+ Verify customer complains and warranty activations

– help resolve customer issues

– You contributions — on professional side

+ Contribute to select and onboard new professionals (plumbers, painters, electricians, etc…)

+ Allocate customer job requests to the right professionals

+ Control professionals’ work by accompanying them at customers’ homes

+ Contribute to organizing community events and training for professionals of our network

+ Anticipate issues and contribute to optimizing the pro experience


 Yêu cầu công việc

You have strong operational skills. You are able to juggle with a large number of tasks, and you love to solve problems on an everyday basis. Rigorous, demanding and always on time on your duties, you are obsessed with customer satisfaction.

– Experience and hard skills

+ Minimum 5 years of experience in the construction field, building management, or any operation-intense environment related to housing

+ Knowledge on several technical domains such as plumbing, electricity, painting…

– Soft skills

+ Desire and motivation to work in a start-up environment

+ Entrepreneurial spirit: creativity, perseverance, high involvement and self-management + Good communication skills in both Vietnamese and English

– Would be considered as key advantages +

Experience in a marketplace or a platform business

+ Experience in setting up new brands in Vietnam

+ Experience serving inhabitants to build and improve their homes


 Tại sao ứng viên nên ứng tuyển vào vị trí này

– Competitive salary and bonus depending on experience

– Sign-on bonus negotiable function of starting date

– Competitive health insurance

– Dynamic workplace : young, active and international work environment

– Contribute to the exciting growth of a new business


 Kỹ năng và kinh nghiệm ưa thích

CV must be in English


 Báo cáo cho

Operation Director


 Quy trình phỏng vấn

Hiring Manager Interview


 Ghi chú cho người giới thiệu

NOTE: — Mô hình của Leroy Merlin Vietnam là nền tảng cung cấp dịch vụ lắp đặt và sửa chữa nội thất (thiết bị chiếu sáng, trang trí tường,…) trong gia đình như: phòng tắm, phòng khách, phòng bếp,… – Yêu cầu: Ứng viên người Việt Nam (tiếng Anh lưu loát). – Có tinh thần khởi nghiệp, từng làm việc ở môi trường startup là một lợi thế. – Sẵn sàng tiếp cận thử thách của mô hình kinh doanh mới. – Đam mê, yêu thích lĩnh vực sửa chữa, trang trí nhà ở/nội thất. – Mong muốn ứng viên gắn bó lâu dài để cùng xây dựng và phát triển công ty. – Headquarter was based in France and we has 10+ working offices. For example, China, Spain, Russia,


 Về công ty

– Location: office has been setting up. Our team is working at Dreamplex Tran Quang Khai, D1, HCM – Working hours: 9am – 6pm from Monday to Friday —- LEROY MERLIN is an international company operating in the Home Improvement market. Headquartered in France, LEROY MERLIN is the Home Improvement European leader and 3rd player in the world. It has a presence in 15 countries with more than 100,000 employees. It serves more than 1.5 million inhabitants everyday. LEROY MERLIN sells products in a variety of product ranges including sanitary, flooring, painting, storage, kitchen, decoration, tools & hardware, gardening equipment, etc… In Vietnam, LEROY MERLIN is building a one-stop solution for home Installation, Repair and Decor. Our mission is to become inhabitants’ trusted partner, offering an easy and reliable way to improve and modernize their home. We are looking for Vietnameses with entrepreneurial spirit and passion for the home and construction field ; people who truly want to shape up the home improvement industry in Vietnam by providing people with transcending experience where they can find high-quality products and excellent services in one place.


 Địa chỉ công ty

5th floor, IMC Tower -Dreamplex – 62 Tran Quang Khai, Tan Dinh Ward, District 1


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