HCM- Chief Operation Manager

 Công ty: O-We Water
 Địa điểm làm việc: Ho Chi Minh
 Số lượng tuyển dụng: 1 vị trí
 Lương: 2,000-3,000
 Trình độ: ManagerDirector
 Vai trò: COO
 Kỹ năng: Project Management – 5Operations – 5Strategic Planning – 5Logistics – 5Planning – 5Management – 5
 Ngành nghề: FMCGFood & BeverageRetail/Wholesale
 Ngôn ngữ: English –Vietnamese –French –

 Mô tả công việc

1. Role of the Operations Manager The Operations Manager will directly manage the network of O-We franchisees. His/her main target will be to ensure the expansion of the O-We network and its performance to match business and social targets overtime. This position is also focused on overseeing and managing all other operational aspects of O-We Vietnam on a day-to-day basis. The Operations Manager will directly be involved in all company activities, leading from the front, with a can-do attitude. In order to carry out these responsibilities, the Operations Manager will need to spend extensive time on the field with the O-We franchisees. He will report directly to the Executive Director.

2. Main Missions

– O-We network expansion

+ Identify new potential franchisees and manage the pipeline

+ Conduct relevant due diligences (business, HR and technical with engineering team)

+ Conduct negotiations with franchisees until contracts closing

+ Lead the water kiosks transformation and retrofitting plan to become O-We franchisees + Recruit and manage a team of business advisors in charge of network expansion

– O-We network management

+ Measure efficiency of current processes at franchisee level and optimize them

+ Provide on-going support to franchisees to ensure their business and social performance + Ensure the daily relationships with O-We franchisees as O-We single point of contract

+ Ensure trainings of franchisees on key operational aspects (logistics, order to cash…)

+ Define, implement and follow a consumables purchase process between franchisees and O-We

+ Define, implement and follow the reporting of key data with franchisees (quality, admin, finance)

+ Ensure the collection of the monthly franchise fees with the support of the finance team + Integrate IT solutions in various operational areas (consumables, management, finance…)

+ Recruit and manage a team of business advisors in charge of network animation on the field – Structuration of the O-We franchise offer

+ Define a “O-We franchise journey” with a clarified recruitment & follow-up methodology

+ Support the CEO and management team to reinforce the O-We offer with stronger methods

+ Define the O-We operational best practices to optimize franchisees performance overtime

+ Translate these best practices in concrete and practical trainings toolkits and manuals

+ Ensure the trainings and evaluation of franchisees on these operational best practices

– Company scale-up: bring O-We to the next level

+ Develop a purchasing strategy and set-up reliable domestic / international suppliers for all inputs

+ Oversee and manage the supply chain strategy, operations and staff

+ Actively participate in the definition of the long term strategy with CEO & managing team

+ Support financial planning efforts, including budgeting, forecasting and P&L analysis

+ Work on strategic partnerships with other international organizations

+ Builds and executes a Key Opinion Leaders strategy to improve O-We local license to operate

+ Participates to the recruitment of the O-We 2020 team


 Yêu cầu công việc

Professional qualifications

– Minimum of 10 years’ experience working in business in an emerging market context

– Strong business & operations management experience

– Experience both as a strategic leader and hands-on manager

– Successfully managed people at all levels and from varied backgrounds and cultures

– Very comfortable with managing planning and short deadlines (GANTT diagram, MS Project)

– Good understanding and knowledge on logistics and purchasing departments duties

– Experience working to develop a franchise network is a very strong plus

– Experience working in South Vietnam and preferably in the Mekong Delta region Required competencies

– Can-do attitude, feels excited with a blank page of paper and a large room to maneuver

– Very strong interpersonal skills and easiness to interact with other people

– A capacity to interact with various kind of people with different social and education backgrounds

– Process driven mindset feeling happy to structure and formalize practices for higher efficiency

– Feel comfortable with intense workload and extensive travels

– Actively demonstrate a match with O-We values (family, persistent, field-driven, accountable, fun)

– Good communication skills in both Vietnamese and English.


 Tại sao ứng viên nên ứng tuyển vào vị trí này

– Work in meaningful environment with an international social organization.

– Work for the leader of the safe drinking water access through water kiosks worldwide.

– Ultimately could take over the responsibility as CEO of the company.


 Kỹ năng và kinh nghiệm ưa thích

Strong background in operations, logistics, process, standards, best practices, trainings…


 Báo cáo cho

CEO


 Quy trình phỏng vấn

Round 1: Phone Screen -> Round 2: Offline interview with CEO -> Round 3: Online with France


 Ghi chú cho người giới thiệu

– Willingness to spend extensive time on the field is required. – Travel: Up to 80% time spent in Vĩnh Long Province. 20% in other Mekong Delta provinces. – Location: Based in Vĩnh Long City, Mekong Delta Region, Can Tho with weekly commuting to Vĩnh Long is negotiable


 Về công ty

The mission of O-We Water is to raise the drinking water market quality standards for low and middleincome households in Vietnam through a 100% self-financed social business. O-We Water Vietnam is a franchise network of safe drinking water producers. O-We provides technology, standards, services, advise and skills to existing small-scale entrepreneurs. We aim at increasing their water quality over time along with their operational and financial performance. We also want to positively impact the final consumers by providing them with a safer product at an affordable price. Started in April 2019, O-We Water launched 2 pilot water kiosks in Vinh Long province Mekong Delta and plans to significantly expand its activities in 2020 with an important growth of the franchise network along with a strong team reinforcement. The ambition is to open 200 water kiosks impacting 1,400,000+ beneficiaries by 2024. O-We Water Vietnam is a Vietnamese social business initially launched by the French NGO 1001fontaines. The O-We Water network is already active in Cambodia with 15 years of successful operations, 250 water kiosk franchisees and 650,000+ consumers drinking O-We water every day.


 Địa chỉ công ty

Dreamplex – TRAN QUANG KHAI, 62 Trần Quang Khải, Tân Định, Quận 1, Hồ Chí Minh


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